Shipping policy

Shipping Destinations

We currently ship to addresses within India only. We regret to inform you that we do not offer international shipping at this time. All orders must have a valid Indian shipping address to be processed.

Shipping Timeframes

We aim to process and ship your orders as quickly as possible. Please allow for the following timeframes:

  1. Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly longer.

  2. Shipping: Once your order is processed, we offer standard shipping services. Estimated delivery times within India may vary between 5-10 business days, depending on your location. Please note that these delivery times are approximate and may be affected by factors beyond our control, such as weather conditions or logistical issues.

  3. Tracking: You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment.

Shipping Fees

Shipping fees are calculated based on the weight and dimensions of your order, as well as your delivery address. The exact shipping cost will be displayed during the checkout process. We may offer free shipping on orders that meet certain criteria, as specified in our promotions.

Order Status and Updates

You can check the status of your order by logging into your Shop.orangutan.gg account. We will also provide email updates on the status of your order, including tracking information once your package is on its way.

Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy](link to your return policy page).

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at shop@orangutan.gg. We are here to assist you and ensure your shopping experience with Shop.orangutan.gg is a delightful one.

Thank you for choosing Shop.orangutan.gg for your merchandise needs. We appreciate your trust in us.